Schedules and visit types
Weekly hours, a one-off date, and the visit types staff and patients pick when they book.
On this page
Open More → Schedule. Booking only offers times that match these hours. A doctor must exist first (complete My profile, or invite a doctor from Staff). Doctors without weekly hours do not appear with bookable times.
Weekly hours
- 1Choose the Doctor. Hours are always for one person. Repeat for each doctor.
- 2Tap the Days to include (Mon–Sun).
- 3Set Starts and Ends.
- 4Set Effective from. Bookings already made before that date are not changed.
- 5Save the hours.
This week at a glance shows the windows you saved. Remove a window from that list if a weekday should no longer be offered.
A specific date
Use this for leave, a public holiday, or an extra clinic day. It only changes that date.
- 1Choose the Doctor and the Date.
- 2Under What changes, choose what happens that day.
- 3Click Save this date.
Away — not booking
Blocks the whole day.
Different hours that day
Replaces the usual window. Set Starts and Ends.
Extra hours that day
Adds to the usual window. Set Starts and Ends.
Saved dates lists overrides, upcoming first. Remove one when it should no longer apply.
Visit types
These names and durations are what staff and patients pick when they book. A 30-minute type needs a 30-minute gap in the doctor’s hours.
- 1Set the Title (this is the label in the booking list).
- 2Set Duration (minutes).
- 3Tick Patients can book this online if patients may choose it in the portal. Leave it off for procedures that only staff should book.
- 4Click Save visit type.
The top of Schedule shows whether every doctor has hours, how many visit types exist, and how many of those are online-bookable.