Frequently asked questions about Meditrac

Meditrac is practice management software for South African medical practices. Appointments, records, paperless prescriptions, in-room inventory, a patient portal with family profiles, and instant claims sit in one POPIA-compliant workspace.

Yes. Meditrac is built in Durban by Kodecraft for independent practitioners and private practices in South Africa. The platform, pricing in Rand, POPIA operator model, CMS medical-aid list and claims switching work are designed around local practice workflows.

Meditrac is for GPs, specialists and growing private practices that want simpler clinic management software. Whether you work alone or with a team, you can start on Professional and add extra practitioner seats as the practice grows. It is not a hospital EMR or a pharmacy system.

Patient charts, a diary with online booking, consultations, paperless prescriptions, in-room inventory, a patient portal with linked family profiles, custom clinical readings, role-based access, and claims you process from the dashboard for all major medical aids in South Africa.

The free trial gives you full Professional access for 14 days. You can set up your practice, manage patients, book appointments, document consultations and issue prescriptions before you subscribe.

Professional is R899 per month and includes one practitioner seat. Additional seats are R249 per seat per month. Patients use the portal at no extra charge. Start with a 14-day free trial at app.meditrac.co.za.

Yes. Patients can link family members’ profiles in the portal so a parent can book and follow shared records for dependents. The practice approves the link.

Yes. Meditrac is agnostic. Keep blood pressure, oxygen and weight, or add your own fields — including baby growth for obstetric care. You decide what the chart measures.

Yes. Patients can book online through the Meditrac patient portal. Your team manages availability, bookings and the practice calendar from one place, and patients get secure access to appointments and shared records.

Yes. Practitioners issue scripts from the chart. Patients collect them securely in the portal — no paper pad. Issued scripts stay on the record.

Yes. Process claims instantly from the Meditrac dashboard. Switching covers all major medical aids in South Africa, and membership details already sit on the patient file.

Practices are isolated from each other. We use MFA so unauthorised logins do not get through. Private data such as ID numbers is encrypted. Only people you invite in your practice can see patient information.

Yes. We are POPIA compliant. Patient and practice information is protected. The practice remains the responsible party for the chart; Meditrac processes it as an operator. See Compliance, POPIA and Privacy.

Yes. Meditrac is browser-based practice management software, so you can sign in from a computer in consulting rooms, at reception, or anywhere you need access. Practice data stays in one place across devices.

Create your practice profile, configure settings and invite your team. Then set availability and appointment types, and start managing patients, appointments and clinical workflows. Begin with a 14-day free trial at app.meditrac.co.za.