How to Choose GP Software in South Africa

GP software in South Africa is usually chosen in a gap between sessions, by someone who also has a waiting room. The useful comparison is not a feature grid of a hundred ticks. It is whether Monday morning is calmer six weeks after you switch.

Ask the demo to follow a real patient

Book a 15-minute slot for a patient who has a medical aid and a dependent code. Check them in. Open a visit, record a blood pressure, issue a two-item script, and raise the claim from that visit. Then sign in as reception and confirm they cannot read the clinical note. Sign in as the patient and confirm they can download the script and cannot see another person’s diary.

If the vendor needs a second product for any of those steps, write that down as cost and as training. Doctor practice management software that splits the day across logins tends to be abandoned at the joins.

Read the price as a practice, not a seat in isolation

A low monthly fee that excludes claims, messaging or a second doctor is a different product from the one in the advert. On Meditrac, Professional is R899 per month including one practitioner. Each extra practitioner is R249. Portal, booking and claims switching are in that price. Confirm the same arithmetic with any system you compare.

Know how you would leave

Ask for an export of patients, appointments, visits and prescriptions before you sign. A practice that cannot take its history out has not bought software. It has rented its records. Meditrac provides a practice export, and health records are retained even if an unpaid workspace is locked.

The overview of what Meditrac includes is on the practice management software page. Pricing is published on its own page, without a form to see the number.